Enterprise 2.0 Glossary

The Enterprise 2.0 Glossary provides definitions for enterprise social software terms. Many of these terms originated on the web through social media growth on the Internet, and because of their popularity, have also become commonplace in the enterprise.

Blog

A blog is a type of website or a part of a website where users (or a group of users) post opinions, commentary, and information on a regular basis and where the posts are displayed in reverse chronological order. These posts are often supplemented by images, videos, and other forms of multimedia. In most cases, [...]
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Cloud

The cloud, as popularized by the media in recent years, refers to the Internet in general. More specifically though, cloud computing is a model for providing computer-based services where much of the implementation of the services are abstracted and require very little interaction from service providers to release and manage additional resources. Effectively, this means [...]
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Folksonomy

Folksonomy is the practice of classifying and categorizing content collaboratively using tags. Folksonomy is also referred to as social classification, social tagging, collaborative tagging, or simply, tagging. While taxonomy is a structured means of classifying content, folksonomy is inherently less structured, where the audience can freely choose how to apply tags to content. Folksonomy initially [...]
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Hashtag

A hashtag is a tag embedded in a Twitter tweet, consisting of a word within the message prefixed with a hash sign, e.g. #somehashtag. Hashtags in Twitter are commonly used to show association between tweets for current events or ideas. For example, following the devastating Japanese earthquakes hashtags such as #jpquake and #prayforjapan were used [...]
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Knowledge management

Knowledge management represents the broad range of strategies and methods used to identify, create, store and distribute knowledge across an organization. This knowledge includes standard organizational processes and information and employee insights and experiences. Many enterprise social software tools are used to facilitate knowledge management, including forums, wikis, blogs, and document management systems. These are [...]
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Microblog

A microblog is a form of blog where each blog post is typically a short message or status update. Whereas a blog may contain posts that are many paragraphs in length, a microblog contains posts that are typically only a sentence or two each. For example, Twitter, the most popular microblogging service in use today, [...]
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Social bookmarking

Social bookmarking is a method for organizing, storing, searching, and sharing bookmarks to websites. User bookmarks are often shared publicly, so social bookmarking services can use this information to display bookmarks which are trending, popular, etc. Typically, bookmarks can also be stored privately, or with a group of users. Users of social bookmarking sites are [...]
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Software as a service (SaaS)

Software as a Service (SaaS) is a distribution model where software applications are hosted by a service provider and served to users over a network, usually the Internet. This differs from the classic software distribution model where software applications are downloaded and installed locally on one’s computer.
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Taxonomy

A taxonomy is a set of words or terms that are used to help understand information. The implemented taxonomy is then used to categorize the information and then leveraged later on to help locate desired information. A common use of a taxonomy within the corporation is for the intranet navigation structures, but are also often [...]
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Tweet

A tweet is the Twitter-specific term for a microblog post or status update on the Twitter microblogging service. Limited to 140 characters in length, tweets are typically short messages broadcast to one’s followers that may contain links, emoticons, and hashtags.
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